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MICE & Incentives · Vietnam · Cambodia · Laos MICE, Managed on the Ground. Experiences, Made Exceptional.

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Vietnam · Cambodia · Laos · 10–1,000 delegates · one dedicated team · costed within one business day

What we do

Every MICE format. One experienced DMC team.

A 30-person incentive trip and a 500+ delegate conference share the same challenge: every detail has to work together. Our team manages the destination, suppliers, logistics and on-ground delivery. Your programme stays on schedule and your delegates stay engaged.

Where we operate

Three destinations. One MICE partner.

One contract, one coordinator and one operations team for all three countries. This includes cross-border programmes that would otherwise need three separate suppliers.

Hanoi Old Quarter street scene, Vietnam VIETNAM Dynamic cities, world-class resorts Hanoi · Ho Chi Minh City · Da Nang · Halong Bay · Nha Trang · Phu Quoc
Angkor Wat at sunrise, Siem Reap, Cambodia CAMBODIA Culture worth remembering Siem Reap · Phnom Penh · Koh Rong
Aerial view of Vang Vieng and the Nam Song river, Laos LAOS Quiet and exclusive Luang Prabang · Vientiane · Vang Vieng

How we deliver

What MICE delivery actually looks like

A good event is not made on the stage alone. It depends on hundreds of small details behind the scenes. Here is how a typical four-day conference and gala runs.

A guest welcomed with a garland at a hotel lobby on arrival
Stage One

Arrival & on-ground control

  • Delegates met by name, with a manifest checked against the rooming list
  • Transfers coordinated by arrival wave, not per individual flight, so nobody waits
  • Our coordinator takes charge of the programme from arrival, not from the first session
  • Welcome kits, room drops and registration desk set and tested before check-in opens
Arrival day · on-site from first landing to last
Conference stage, lighting and AV set and tested before delegates arrive
Stage Two

Rehearsal & technical readiness

  • Venue setup, seating plan, stage build and branding signed off against the floor plan
  • AV, microphones, lighting, screens and live-stream feeds tested, never assumed
  • Speaker rehearsals, slide handover and a minute-by-minute cue sheet agreed with the venue
  • Registration flow, badge printing and delegate lists dry-run before doors open
Pre-event · rehearsed, tested, signed off
A traditional Vietnamese fan dance performance on stage at a Fiesta Asia MICE gala evening
Stage Three

Live event & gala

  • Conference sessions, breakouts and panels run against the cue sheet, timings held
  • Gala evening: venue dressing, lighting, entertainment, awards run-of-show and F&B service
  • Dietary requirements, VIP seating and special requests tracked by name, not by table
  • Photography and videography captured throughout, with a highlights reel on handover
Live days · producer on floor throughout
A Fiesta Asia coordinator briefing delegates at the registration desk during a MICE programme
Stage Four

On-ground team, start to finish

  • The coordinator who meets the group on day one stays with it until departure
  • Staggered transfers timed to each flight, with luggage and check-out coordinated per room
  • Late check-out, day rooms and airport lounge access arranged for delegates with long waits
  • Final reconciliation and a written debrief delivered after the group departs
Departure · documents pre-checked

This is a working template, not a fixed package. Delegate count, venue level, gala format, session structure and off-site activities all change to fit your brief. Send it and we will return a costed, stage-by-stage programme within one business day.

Before your delegates arrive, our team has already checked the venue and tested the AV. We have confirmed the rooming list, reviewed transport movements, briefed suppliers and prepared the contingency plan.

How the Fiesta Asia MICE desk works
Venues, checked Walked, measured and signed off before a single delegate arrives.
Routes, rehearsed Every transfer timed and tested, so nobody waits on the day.
Contingencies, planned A backup already exists for what usually goes wrong.
  • A gala dinner ballroom set with round tables and gold chair sashes, ready before delegates arrive
    Gala Dinners

    A corporate dinner that feels part of the destination

  • A private cruise charter in Halong Bay used for an incentive group
    Incentive Experiences

    Something delegates will actually remember

  • A private beach near Hoi An set up for a corporate reception
    Unique Venues

    Private beaches and distinctive local settings

Contingency planning

Because MICE doesn't always go according to plan

Flights get delayed. Weather changes. Suppliers run late. AV needs adjustment. Delegates have different requirements. Experienced MICE management means having a plan before the problem appears.

  1. Flights get delayed. Transport backupReserve vehicles and revised movement plans ready for group transfers.
  2. Weather changes. Weather contingencyIndoor alternatives identified and held for every outdoor element of the programme.
  3. AV needs adjustment. Technical backupPre-event testing, spare AV inventory on site and a technician present through live sessions.
  4. Suppliers run late. Supplier coordinationEvery supplier briefed and managed through one operational team, not chased by you.
  5. Delegates have different requirements. VIP & special requirementsDietary needs, accessibility, VIP handling and special requests tracked individually.
Commercial transparency

You manage the client. We manage the ground.

Every MICE programme is quoted as one net figure with the scope written down. Here is what a Fiesta Asia programme normally covers, and what is normally outside a DMC's scope.

Our team Coordinated by your producer as one programme
  • Accommodation coordination
  • Airport & ground transfers
  • Conference & meeting venues
  • AV & technical production
  • Gala dinners & entertainment
  • Team-building activities
  • Local experiences & off-sites
  • Event branding & décor
  • Group meals & dietary needs
  • On-ground MICE coordination
  • VIP & special guest handling
  • Pre-event supplier coordination
Your team Quoted separately or handled by your side
  • International flights
  • Travel & delegate insurance
  • Personal expenses
  • Visa fees, where applicable
  • Premium talent & headline acts
  • Branded merchandise & gifting
  • Items excluded in the agreed proposal
Why Fiesta Asia

Why travel partners choose us for MICE

Most DMCs can quote a hotel and a coach. A MICE programme is different. It needs a team that understands run-of-show, technical riders, delegate movement and what to do when a flight lands two hours late.

We work B2B only. Your client never sees our name unless you want them to. Every proposal, badge, backdrop and on-site presence can carry your agency's branding instead of ours.

What trade partners say

Feedback from the trade

Our delegate count changed twice in the final month and the team absorbed it without a single visible hiccup on site. That is exactly what you want from a MICE partner.

Anjali Menon MICE Programme Manager, Meridian Travel Group Mumbai, India

We had a full costed proposal, venue options and a draft run-of-show back within a day. Every follow-up question was answered the same day too.

Marcus Lee Group Travel Coordinator, Horizon Corporate Travel Singapore

The on-ground producer was already at the venue before our delegates landed, and stayed through the gala until the last transfer left. Nothing was left to chance.

Sara Al-Farsi Corporate Events Lead, Falcon MICE Solutions Dubai, UAE
FAQ

Questions trade partners ask us

Can you handle large corporate groups?

Yes. We run programmes from around 10 delegates up to 1,000. We match the venue, transport fleet, staffing ratio and production scale to the group size. For larger conferences, we work from a delegate manifest and a movement plan, not a simple rooming list. This keeps arrivals, sessions and transfers coordinated.

Can you manage both the travel programme and the event itself?

Yes. That is the main reason partners come to us. Apart from flights, one team handles hotels, transfers, meals and experiences and the conference or gala production. This covers the venue, staging, AV, branding, entertainment and run-of-show. You do not need to coordinate a travel agent and an event producer separately.

Do you provide a dedicated on-ground MICE coordinator?

Yes. Every programme has a named producer who owns it from the first brief to the final reconciliation after the event. This producer is on site for the live days. For larger groups, extra coordinators support the producer at the airport, hotel desk and venue.

How far in advance should we plan a MICE programme?

For a small incentive group, six to eight weeks is usually enough. For a conference or gala that needs a specific ballroom size, three to six months is safer. Peak season (October to April) and large room blocks are the first things to get tight. We will tell you honestly at proposal stage if your dates are difficult.

Can you arrange gala dinners, entertainment and event production?

Yes. This includes venue sourcing and dressing, lighting and stage build, AV and live-streaming, and the awards run-of-show. We also arrange local and international entertainment, plated or banquet F&B service, and photography or videography with a highlights reel on handover.

Can you create programmes across Vietnam, Cambodia and Laos?

Yes, including cross-border programmes on a single contract. We have in-house operations teams in all three countries. So a Hanoi conference followed by a Siem Reap incentive extension is handled by one coordinator. You get one point of accountability, not three separate local suppliers.

How do you handle last-minute changes or operational issues?

We build contingencies into the plan before arrival. We hold reserve vehicles for transfers and an indoor option for every outdoor element. Spare AV equipment stays on site, with a technician present during live sessions. You also have a 24/7 coordinator contact. If a flight is delayed or the weather turns, we move to a prepared plan instead of improvising.

Can you arrange site inspections before the event?

Yes. We arrange site inspections and familiarisation visits. You or your client can walk the venue, check the ballroom and meet the hotel team before you commit. For remote decisions, we can send floor plans, capacity charts and a walkthrough video instead.

Your next MICE programme starts on the ground.

Tell us your destination, dates, group size and objectives. Within one business day, our MICE team will turn your brief into a practical programme. It will cover logistics, experiences and event requirements.

Speak to Our MICE Team