Privacy Policy

1. Introduction

Fiesta Asia Travel is a Destination Management Company (DMC) operating in Vietnam, Cambodia and Laos. We plan and run ground programmes for travel agents, tour operators, OTAs, wholesalers and MICE planners. Our office is at Unit No. 2 , 8th Floor, VNO Building, 179 Nguyen Cu Trinh Street, Cau Ong Lanh, TP. Ho Chi Minh, Vietnam.

We take privacy seriously, and we want to explain it in plain English, not in pages of legal language. This policy explains what personal information we collect through fiestaasiatravel.com and what we do with it. It also explains how long we keep it and what you can ask us to do about it.

If anything here is unclear, or you want to know exactly what we hold about you, just email us. Details are in section 11.

2. Information we collect

Information you give us

Our enquiry forms only ask for what we need to give you an accurate quote. Depending on the form you use, this may include:

• Your full name
• Your company or agency name
• Your email address
• Your phone number, including country code
• Your country
• The destination or itinerary you are asking about
• Your travel requirements, preferred travel month or dates
• Number of travellers, and preferred hotel category where relevant
• Any additional message or notes you choose to add

You decide what to send us. Only a few fields are required. Everything else is optional, and your first enquiry can be as general as you like.

Information collected automatically

Like almost every website, ours records some technical information when you visit. This can include:

• Your IP address
• Your browser type and version
• Your device type, for example mobile, tablet or desktop
• The pages you visit and when
• The website or search engine that referred you
• Campaign tracking parameters in the link you arrived through, such as UTM tags or advertising click identifiers

We use your IP address for two practical purposes. First, we write server logs so we can find and fix faults. Second, we limit how many times the same visitor can submit a form in a short period. This keeps automated spam out of our inbox.

3. How we use your information

We use the information you send us to:

• Respond to your enquiry and answer your questions
• Prepare quotations and costed, white-label proposals
• Deliver our Destination Management Company services on the ground
• Provide customer support before, during and after your clients travel
• Keep normal business records of the work we have quoted and operated
• Understand which pages and campaigns bring genuine trade enquiries, so we spend our marketing budget sensibly
• Monitor and improve the performance, security and reliability of this website
• Send you information you have specifically asked us for
• Meet our legal, accounting and regulatory obligations

We do not use your details to send unsolicited marketing. If we ever start a trade newsletter, it will be opt-in, and every message will include a one-click unsubscribe link.

4. Cookies and similar technologies

To be clear, at the time of writing, this website sets no cookies of its own and runs no analytics or advertising trackers. There is no Google Analytics tag and no Meta Pixel on this site.

That may change as the business grows. If we add cookies or similar technologies, we would use them for:

• Website functionality: remembering your choices so the site works properly as you move between pages
• Analytics: understanding which pages are useful and where visitors get stuck
• Performance monitoring: finding slow pages and errors
• Marketing attribution: knowing which campaign a trade enquiry came from

If we add anything beyond what is strictly necessary to make the site work, we will ask for your consent first and update this policy. You can also block or delete cookies at any time in your browser settings.

5. Third-party services

We keep our technology simple on purpose, but we use a few outside services to run this site and reply to you. Your browser loads some files directly from them. So these providers may automatically receive your IP address and basic technical details.

• Microsoft 365: our business email. Enquiries sent through the website go to our Microsoft 365 mailboxes and are stored there. We also send our replies from them.
• Google Fonts: supplies the fonts used across the site.
• Cloudflare cdnjs and jsDelivr: content delivery networks that supply the code libraries for the site’s animation and smooth scrolling.

We only list services that we actually use. If we add analytics, advertising or a customer relationship system later, we will name it here.

6. Data sharing

We do not sell your personal information, and we never trade or rent contact lists.

We share information only when it is necessary to:

• Deliver the services you have asked for. For example, we pass a guest name to a hotel, a guide or a transport supplier so the booking can be made
• Work with trusted service providers who help us operate, such as our email provider, on terms that require them to protect the information
• Meet legal requirements, including responding to lawful requests from authorities or protecting our legal rights

When we pass details to a supplier to confirm a booking, we send only what that supplier needs. This is usually a name and the service details, not your full enquiry history.

7. Data security

We take reasonable technical and organisational measures to protect the information we hold, including:

• Serving this website over HTTPS, so information submitted through our forms is encrypted in transit
• Hosting on secured servers with access limited to the people who maintain them
• Restricting internal access to enquiry data to the team members who need it to do their job
• Password-protected accounts and systems, with credentials stored securely rather than in plain text

To be honest, no method of sending or storing information over the internet is completely secure. We work to protect your information, but we cannot guarantee absolute security. If a breach ever affected your personal data, we would act quickly and tell the affected parties where we are required to.

8. Data retention

We keep enquiries only for as long as we have a reasonable business need. In practice, this means:

• Active enquiries and quotations: while we are working on them, and for a reasonable follow-up period afterwards. Trade enquiries often turn into bookings months later.
• Confirmed bookings: for as long as needed to run the programme and to keep proper business and accounting records
• Job applications and CVs: for 3 months from the date you apply, then deleted (see Job applicants)
• Server logs: for a short period, for security and troubleshooting

When information is no longer needed for these purposes or to meet a legal obligation, we delete it or stop linking it to you.

9. Job applicants

If you apply for a role through our careers page, this is what happens to your application.

• What we collect: your name, email address and phone number, the role and office you apply for, your experience, and your CV. If you choose to give them, we also collect your notice period, current employer, LinkedIn profile and a message.
• Why we use it: only to consider you for the role you applied for, and for similar roles that open while we hold your application. We do not use it for marketing. We do not sell it or pass it to recruiters or any other company.
• Our basis: your consent, which you give with the checkbox on the application form.
• Who sees it: the people involved in hiring at our Ho Chi Minh City and Delhi offices. Your application reaches us by email, through our Microsoft 365 business mailbox.
• How long we keep it: 3 months from the date you apply. After that, we delete your application and CV, unless you join us or ask us in writing to keep them for longer.
• Changing your mind: at any time, you can withdraw your application or ask us to delete it before the 3 months are up. To do this, email vietnam@fiestaasiatravel.com.

10. Your rights

You can ask us at any time to:

• Access the personal information we hold about you
• Correct anything that is inaccurate or out of date
• Delete your information, where we are not required to keep it for legal or accounting reasons
• Withdraw consent for any marketing communications, or for us to keep your job application, at any time and without giving a reason
• Object to or restrict how we use your information in certain circumstances

Email us using the details below, and we will respond within a reasonable period. We may need to confirm who you are before we release any information. This protects you as much as it protects us. Depending on where you are based, you may also have the right to complain to your local data protection authority.

11. Contact us

For any privacy question, or to exercise any of the rights above, please get in touch:

You can also reach us through our contact page.

12. Changes to this policy

We may update this policy from time to time. For example, we may add a new tool, change how we store enquiries, or need to reflect a change in the law. The current version will always be published on this page, with the effective date shown at the top.

If we make a significant change to how we use personal information, we will make that clear rather than quietly editing the page.