Run live files from start to finish: hotels, transport, guides and vouchers for agent groups in Vietnam and Cambodia.
You take a confirmed programme from the sales desk. Then you make sure every service happens as booked, on the right day. This is a hands-on desk role. The files you build become the trips that our agents’ clients take.
What you will do
- Book and reconfirm hotels, transport, guides and activities for confirmed agent programmes
- Issue vouchers, service orders and final itineraries for each file
- Tell suppliers and guides about every change, and keep the agent informed
- Follow each file day by day while clients are in the country, and handle changes on the spot
- Check supplier invoices against what was booked before they are paid
What we are looking for
- 1–3 years in tour operations, ground handling or reservations
- Good written and spoken English to work with agents worldwide, and Vietnamese to work with suppliers
- Care with details such as dates, names, rooming lists and timings
- Able to run several live files at once
Good to have
- Experience with Cambodia or Laos programmes
- Some knowledge of a tour operations or booking system
Where it leads
We promote people from within: Management Trainee, then Executive, then Senior Executive. The team you join is the team that trains you.